Refund Policy

Thank you for purchasing from Astrolo. We appreciate your business and want to ensure you have a clear understanding of our policy regarding refunds.

Digital Products Policy

Please note that due to the digital nature of our products and services (including but not limited to personalized astrological reports, birth charts, and digital content subscriptions), we do not offer refunds once a purchase is made and the digital content has been delivered or accessed.

Unlike physical goods, digital products cannot be returned. As such, all sales are final. By making a purchase on our site, you acknowledge and agree to this no-refund policy.

Exceptions

We may consider refunds in exceptional circumstances at our sole discretion, such as:

• If you were charged multiple times for the same product due to a technical error.
• If the digital file is corrupted or technically defective and cannot be accessed, provided you have contacted our support team for assistance first.

Contact Support

If you experience any issues with accessing your purchased content or believe there has been a billing error, please contact our support team immediately at support@astrolo.io. We are committed to ensuring you receive the product you purchased.